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5.3.2.2 Generic Resources for PA 3.2
Feedback mechanisms (customer, staff, other stakeholders); [PA 3.2 Achievement f]
Process repository; [PA 3.2 Achievement a, b]
Resource management system; [PA 3.2 Achievement b, c, d]
Knowledge management system. [PA 3.2 Achievement d]
Problem and change management system; [PA 3.2 Achievement f]
Working environment and infrastructure; [PA 3.2 Achievement e]
Data collection analysis system. [PA 3.2 Achievement f]
Process assessment framework; [PA 4.1 Achievement f]
Audit / review system. [PA 3.2 Achievement f]