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3.6 Process Performance Indicators

There are two types of process performance indicators; Base Practices (BP) and Work Products (WP). Process performance indicators relate to individual processes defined in the process dimension of the Process Assessment Model and are chosen to explicitly address the achievement of the defined process purpose.

 Evidence of performance of the base practices, and the presence of work products with their expected work product characteristics, provide objective evidence of the achievement of the purpose of the process.

A base practice is an activity that addresses the purpose of a particular process. Consistently performing the base practices associated with a process will help the consistent achievement of its purpose. A coherent set of base practices is associated with each process in the process dimension. The base practices are described at an abstract level, identifying "what" should be done without specifying "how".

Implementing the base practices of a process should achieve the basic outcomes that reflect the process purpose. Base Practices represent only the first step in building process capability, but the base practices represent the unique, functional activities of the process, even if that performance is not systematic. The performance of a process produces work products that are identifiable and usable in achieving the purpose of the process. In this assessment model, each work product has a defined set of example work product characteristics that may be used when reviewing the work product to assess the effective performance of a process.