Generic Practices
GP 5.2.1 Assess the impact of each proposed change against the objectives of the defined and standard process.
[Achievement a]
Objective priorities for process innovation are established.
Specified changes are assessed against product quality and process performance requirements and goals.
Impact of changes to other defined and standard processes is considered.
GP 5.2.2. Manage the implementation of agreed changes.
[Achievement b]
A mechanism is established for incorporating accepted changes into the defined and standard process(es) effectively and completely.
The factors that impact the effectiveness and full deployment of the process change are identified and managed, such as:
- Economic factors (productivity, profit, growth, efficiency, quality, competition, resources, and capacity );
- Human factors (job satisfaction, motivation, morale, conflict/cohesion, goal consensus, participation, training, span of control);
- Management factors (skills, commitment, leadership, knowledge, ability, organizational culture and risks);
- Technology factors (sophistication of system, technical expertise, development methodology, need of new technologies).
Training is provided to users of the process.
Process changes are effectively communicated to all affected parties. Records of the change implementation are maintained.
GP 5.2.3 Evaluate the effectiveness of process change.
[Achievement c]
Performance and capability of the changed process are measured and evaluated against process objectives and historical data.
A mechanism is available for documenting and reporting analysis results to management and owners of standard and defined process.
Measures are analyzed to determine whether the process performance has improved with respect to common causes of variations.
Other feedback is recorded, such as opportunities for further innovation of the predictable process.