Process capability Level 3: Established process
The previously described Managed process is now implemented using a defined process that is capable of achieving its process outcomes.
The following process attributes, together with the previously defined process attributes, demonstrate the achievement of this level:
PA 3.1 Process definition process attribute
The process definition process attribute is a measure of the extent to which a standard process is maintained to support the deployment of the defined process. As a result of full achievement of this process attribute:
A standard process, including appropriate tailoring guidelines, is defined and maintained that describes the fundamental elements that must be incorporated into a defined process;
The sequence and interaction of the standard process with other processes is determined.
Required competencies and roles for performing the process are identified as part of the standard process;
Required infrastructure and work environment for performing the process are identified as part of the standard process;
Suitable methods and measures for monitoring the effectiveness and suitability of the process are determined.
PA 3.2 Process deployment process attribute
The process deployment process attribute is a measure of the extent to which the standard process is deployed as a defined process to achieve its process outcomes. As a result of full achievement of this process attribute:
A defined process is deployed based upon an appropriately selected and/or tailored standard process;
Required roles, responsibilities and authorities for performing the defined process are assigned and communicated;
Personnel performing the defined process are competent on the basis of appropriate education, training, and experience;
Required resources and information necessary for performing the defined process are made available, allocated and used;
Required infrastructure and work environment for performing the defined process are made available, managed and maintained;
Appropriate data are collected and analysed as a basis for understanding the behaviour of the process, to demonstrate the suitability and effectiveness of the process, and to evaluate where continual improvement of the process can be made.