Generic Resources

• Feedback mechanisms (customer, staff, other stakeholders) [Achievement f]

• Process repository [Achievement a]

• Resource management system [Achievement b, c, d]

• Knowledge management system [Achievement a, b, d, f]

• Problem and change management system [Achievement f]

• Working environment and infrastructure [Achievement d, e]

• Data collection analysis system [Achievement f]

• Process assessment framework [Achievement f]

• Audit/review system [Achievement f]